Support
FAQ
How long will it take before I recieve my order?
- Switzerland: 1-2 days
- Rest of EU: 3-4 days
- International: 3-14 days
These are approximate shipping times. We cannot guarantee an item will be delivered within these timeframes. For assistance with shipments that exceed the above timeframes, contact us, and we’ll be happy to assist.
What countries do you ship to?
We ship our jacket worldwide. Free shipping on all orders with no minimum order amount.
All orders are shipped from our Warehouse in Zurich, Switzerland.
How will I receive my new jacket?
We ship all orders in the European Union via Swiss Post. International shipments are done via GLS, USPS or DHL.
For all our orders, we use tracked shipping. In this way, you can always check the status of your package. Once it has left our warehouse, you receive your tracking number along with the delivery confirmation via email. This will allow you to check the status of your delivery online.
How can I find the perfect size for me?
Size Chart
- If you land in-between sizes, size up for a looser fit & size down for a tighter fit. Contact our customer service if you need any further support.
| Size (CM) | S | M | L | XL | XXL |
|---|---|---|---|---|---|
|
SHOULDERS
|
53
|
54
|
55
|
56
|
57
|
|
CHEST
|
112
|
116
|
120
|
128
|
132
|
|
WAIST
|
104
|
108
|
112
|
116
|
120
|
|
LENGTH
|
66
|
66.5
|
67
|
67.5
|
68
|
- CHEST: Measure around the widest part of your chest, just below the armpit and over the shoulder blades.
- WAIST: While keeping the measuring tape horizontal, measure the slimmest part of the natural waistline, above your navel and below your rib cage.
- If you land in-between sizes, size up for a looser fit & size down for a tighter fit. Contact our customer service if you need any further support.
What materials are being used for making the jackets?
We only used high quality components for our jacket. From Sew to the Leather & Zipper. You wear it, you feel it. The leather comes from Italy & then handed over to a family business in Turkey which crafts our leather jackets.
I lost my password, how can I login again?
If you need to reset your password, simply follow the on-screen instructions via the “forgot password link”.
You will then receive a reset link via email. Please note that it might take a few minutes and may appear in your spam/junk folder. Once received, follow the instructions and create a new password. You will then be able to log in to your GÖTTIG account with the new password.